Data & Privacy
Last updated: June 2026 | Applies to all 811c accounts and platform services
This Privacy Policy explains how 811c collects, uses, stores, and protects your personal data when you use the 811c platform. Your privacy matters to us — we treat your data with the same care we apply to your funds.
Our Privacy Commitments
811c applies 256-bit SSL encryption, access controls, and secure data storage practices across all systems that handle your personal information. Security is built into the platform infrastructure — not bolted on after the fact.
811c does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is used only to operate the platform and comply with our legal and regulatory obligations.
You have the right to access, correct, and request deletion of your personal data held by 811c, subject to our legal retention obligations. Data rights requests can be submitted to the 811c support team at any time.
811c collects only the personal data that is necessary for account operation, regulatory compliance, identity verification, and payment processing. We do not collect data speculatively or beyond what is required for legitimate purposes.
Where 811c shares data with third-party service providers — payment processors, game providers, KYC verification services — those parties are contractually bound to process your data only as instructed by 811c and in accordance with applicable data protection laws.
811c retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Regulatory requirements typically mandate retention of gaming and financial transaction records for a minimum of five (5) years.
This Privacy Policy ("Policy") is published by 811c ("811c", "we", "us", "our"), the operator of the online gaming platform accessible at 811c.club. This Policy describes how 811c collects, uses, discloses, stores, and protects personal data relating to users ("you", "your") of the 811c platform, including the 811c website, mobile application, sportsbook, 811c Casino, slot games, and all associated services.
811c is committed to handling your personal data responsibly and in accordance with applicable data protection legislation. This Policy is intended to be read alongside the 811c Terms & Conditions, which govern your use of the platform generally.
By using 811c: You acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent, you must cease using the 811c platform and contact us to request account closure and data deletion.
For the purposes of applicable data protection law, 811c is the data controller responsible for your personal data collected and processed in connection with the 811c platform. As data controller, 811c determines the purposes and means of processing your personal data.
Where 811c engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and game studios — those parties act as data processors subject to 811c's written instructions and are contractually bound to process data only in accordance with this Policy and applicable law.
When you register an 811c account, we collect the personal data you provide during the registration process, which includes:
In compliance with international gaming authority Know Your Customer ("KYC") requirements and anti-money laundering ("AML") obligations, 811c collects identity verification documents including copies of government-issued photo identification (such as a MyKad, passport, or driving licence) and proof of residential address (such as a utility bill or bank statement). Biometric data extracted from identity documents is processed solely for verification purposes and is not retained beyond the verification process.
811c collects payment-related data necessary to process deposits and withdrawals, including:
811c does not store full payment card numbers. All financial data transmissions are protected by 256-bit SSL encryption.
811c automatically collects technical and usage data when you interact with the platform, including:
When you contact 811c's customer support via live chat, email, or WhatsApp, we retain records of those communications including their content, timestamps, and resolution outcomes. This data is used to resolve your enquiries and improve our support services.
811c uses your personal data for the following purposes:
811c processes your personal data on the following legal bases:
811c does not sell, rent, or trade your personal data. We share personal data only in the following circumstances:
811c shares personal data with third-party service providers who assist in the operation of the platform, including payment processors (FPX, DuitNow, Touch 'n Go, Boost), identity verification providers, game software providers (Pragmatic Play, PG Soft, Evolution Gaming, and others), cloud infrastructure providers, and customer support technology providers. All such providers are bound by data processing agreements that restrict their use of your data to the specified service purpose.
811c will disclose personal data to regulatory authorities, gaming licence supervisory bodies, financial intelligence units, or law enforcement agencies where required by law, court order, or where 811c has a good-faith belief that disclosure is necessary to prevent fraud, financial crime, or harm to persons.
In the event of a merger, acquisition, restructuring, or sale of all or part of 811c's business, personal data may be transferred to the relevant successor entity as part of that transaction, subject to equivalent privacy protections remaining in place.
811c's platform infrastructure and some of its service providers may be located outside Malaysia. Where personal data is transferred internationally, 811c ensures that appropriate safeguards are in place, including contractual protections that require the receiving party to treat your data with a standard of protection equivalent to that provided under this Policy and applicable data protection law.
811c uses cookies and similar tracking technologies on its website and application to:
Essential and security cookies are placed on the basis of legitimate interests and contractual necessity — they cannot be disabled without impairing platform functionality. Analytics cookies are placed on the basis of your consent, which you may withdraw by adjusting your browser cookie settings. 811c does not use third-party advertising cookies.
811c implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Notwithstanding these measures, no method of electronic transmission or storage is completely secure. 811c cannot guarantee absolute security but commits to promptly notifying affected users and relevant authorities in the event of a data breach that is likely to result in a risk to your rights and freedoms.
811c retains personal data for as long as your account is active and for the period necessary to comply with applicable legal and regulatory retention obligations. Specific retention periods include:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.
Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by 811c:
To exercise any of these rights, please contact the 811c support team via live chat or email. 811c will respond to verified requests within thirty (30) days. In certain circumstances — such as where the request is manifestly unfounded or excessive — 811c may decline to comply and will provide written reasons for doing so.
The 811c platform is strictly for individuals aged 21 years and above. 811c does not knowingly collect personal data from persons under 21. If you believe that 811c has inadvertently collected personal data from a person under the age of 21, please contact us immediately. Upon confirmation, 811c will delete such data without undue delay and close the associated account.
21+ Requirement: Age verification is a mandatory step in the 811c account registration process. Documentary evidence of age may be requested at any time, and accounts found to belong to persons under 21 will be closed immediately.
811c may send you promotional emails, platform notifications, and bonus offer communications where you have consented to receive them during registration or subsequently via your account communication preferences. Marketing communications from 811c will always clearly identify 811c as the sender and include an unsubscribe mechanism.
You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in Account Settings or by contacting the 811c support team. Withdrawal of marketing consent does not affect transactional communications related to your account — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent on the basis of contractual necessity.
The 811c platform does not contain links to third-party websites or services other than those necessary for platform operation. Where third-party game providers' software is accessed via the 811c platform, those providers' own privacy practices govern data processed within their game environments. 811c is not responsible for the privacy practices of third-party game providers and encourages you to review their respective privacy policies.
811c reserves the right to update or revise this Privacy Policy at any time. Where changes are material, 811c will provide advance notice via the email address registered to your account and/or a platform notification prior to the changes taking effect. The effective date of the current version is displayed at the top of this page.
Your continued use of the 811c platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you must cease using the platform and request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 811c, please contact us through the following channels. Email is provided as plain text — it is not a clickable link:
811c aims to acknowledge all privacy-related enquiries within 48 hours and to respond substantively within 30 days. Complex matters involving regulatory review or legal processes may take longer; you will be kept informed of the status of your request throughout the process.
Your Data, Your Trust
You've read the 811c Privacy Policy — you know exactly how your data is handled. Banking-grade encryption, no data selling, and clear rights over your information. Join players from Kuala Lumpur to Johor Bahru on a platform that takes privacy as seriously as security.
21+ only. Please play responsibly. Visit our Responsible Gaming page for support tools.